NAVSUP Flt Log Ctr Norfolk of Department of the Navy posted this Sources Sought on Oct 23, 2026. Responses are due Nov 2, 2027. NAICS 561422 (Telemarketing Bureaus and Other Contact Centers), product or service code R431 (Professional - Human Resources). Set-aside: 8(a) Set-Aside (FAR 19.8). Place of performance: Virginia 23709. Solicitation number N69199HRBCCFY272.
This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).
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