Content Management System

The Spokane Airport Board is soliciting proposals for Content Management System ("CMS") services in various areas of Spokane International Airport ("SIA"). The contract covers CMS services including flight and ground operations information services for airport and airline operations, various flight information displays, baggage carousel displays, airport wayfinding, washroom displays, Electronic Video Display Information (Daktronics/Nanolumens DVLED displays), web site flight information, and pre-recorded FAA and TSA public announcements. Create new content to upgrade the visual effects and content design of most of the static and dynamic displays around the airport.

The CMS provider will be accountable for delivering a secure, functional, integrated, and maintainable CMS that meets the Airport's business and technical requirements. Provide all services and necessary equipment to accurately display information on the various displays around the airport facility. [...] The Airport requires the proposed solution to provide full operation and support to SIA staff, tenants, and the travelling public throughout specified areas of the airport. Devices may need to support multiple types of content on an individual display.

While the Airport's Marketing Department will lead overall content creation, the successful proposer shall be responsible for deploying and maintaining creative assets. [...]

VISUAL PAGING - The Airport is seeking a solution to establish visual paging capabilities, which are not currently available. The proposed system shall support the display of public announcements and emergency notifications.

The proposer must be able to integrate with all of the existing CMS hardware (NowMicro and Inteli7 Seneca media players).

Performance Requirements

Proposer must meet the following requirements:

• CMS Go-Live date of **April 1, 2027**
• Integrate with all existing CMS hardware and software (NowMicro and Inteli7 Seneca media players using Microsoft Windows OS). If different hardware (media players) are required, they are to be provided at no cost to the airport.
• Provide all flight information data to the FIDS, GIDS, BIDS, Web Page, etc.
• Solely responsible for providing 100% accurate data to all CMS displays
• Be responsible for any third-party subscriptions related to flight data
• Provide and demonstrate a user-friendly application to enable airport staff to easily identify and make minor content updates/changes without routine developer intervention.
• Provide visual paging, meeting ADA standards throughout the airport terminals
• Provide multilingual content where appropriate
• Provide documented monthly (minimum) system health checks
• Support the unique API's for Southwest and Alaska airlines
• Support the existing LIDS controllers
• Support the WIDS including the associated I/O controllers
• Provide a detailed SLA
• Provide CMS redundancy
• Minimize cost of ownership and dependence on proprietary customization

Submission

Proposals must be received by the Airport through form submission via URL code: https://app.smartsheet.com/b/form/01a1415ea714781c8a29d665ad2051aa no later than the date and time indicated in the Procurement Schedule. One (1) single electronic file of the Proposal, in searchable PDF format, in response to the information requested in the Evaluation Criteria section of this RFP. Proposals delivered by hand, fax, or telephone or any postal carrier will not be accepted.

**Mandatory** Pre-Proposal Meeting: Any proposal submitted by an offeror which did not attend this pre-proposal meeting will be rejected. Optional non-binding site visits are only by appointment and are scheduled at the convenience of Airport staff. Granted site visits must be completed within two hours.

Evaluation

Cost weight is calculated using the Best Value Method. [...] Total Weigh Score Possible 100.

Contract Term and Budget

The Airport desires a firm fixed-price contract for a term of three (3) years beginning upon contract award, with two (2) optional 1-year term extensions, at the sole discretion of the Airport. The anticipated costs for this project/service are: **$150,000 to $200,000 per year**. Proposals above this range must justify and provide cost details.

Insurance

Prior to execution of a Contract for services under this RFP, the successful Offeror will be required to provide acceptable evidence of insurance coverage consistent with the insurance requirements outlined in the Airport's standard Consultant or Service Contract and referenced on the Airport's website as applying to this RFP.