RFR 2026 Laundry Services

The Massachusetts Veterans Home at Chelsea is a 24-hour long-term healthcare facility housing eligible veterans of the Commonwealth of Massachusetts. Our mission is to provide the highest quality personal health care services to Massachusetts veterans with dignity, honor, and respect.

The Veterans Home at Chelsea (CHE) is seeking qualified bidders to submit responses to this RFR regarding off-site laundry services specified in the statement of work below. Our current 122-bed facility is projected to reach full occupancy within the next two years, expanding to a total capacity of 154 residents at our SNF.

This Statement of Work (SOW) outlines the requirements for the provision of off-site linen laundry services for The Massachusetts Veterans Home at Chelsea, including providing linens, picking up linens (seven days a week, Monday – Sunday, between 5:00 am - 6:00 am), washing, drying, folding, and bundling linens and delivering clean lines to Veterans’ Home (six days a week, Monday – Saturday, between 5:00 am - 6:00 am).

The purpose of this RFR is to solicit responses from qualified vendors to perform regular and as-needed laundering of linens used by the SNF. [...] The selected vendor will be responsible for the pickup, laundering, and delivery of various linen items. Laundry services will be performed off-site at the vendor’s commercial laundry facility.

• The awarded bidder shall have the ability to furnish all labor, supervision, equipment (including but not limited to laundry carts) and plant materials including Environmentally Preferable Products as required in section #11 (below) necessary to provide complete laundry services as described in this RFR.
• All laundry items will be serviced at a single, flat rate per pound.
• The awarded vendor must also supply the address of any back-up facilities and detail contingency plans to be implemented in the event of a failure at the primary service location.

Types of Linens

Items may include but are not limited to:

• Bed sheets (flat and fitted)
• Pillowcases
• Towels (bath, hand, washcloths)
• Blankets
• Mattress covers
• Table linens
• Clothing protectors and laundry bags

Pickup and Delivery Schedule

• Pickup schedule: Monday – Sunday, seven (7) days a week, between 5:30 AM and 6:00 AM
• Delivery schedule for clean linens: six days a week, Monday – Saturday, 5:30 AM-6:00 AM
• Emergency/on-call services must be available within 24 hours’ notice.

Reporting and Invoicing

• Monthly invoices must include itemized charges, service dates, quantities, and any surcharges.
• Vendor must provide monthly usage reports upon request.

Estimated Value of Procurement: $230,000

Expected Duration of Contract: Initial Duration 2 Years; 3 Options to renew, 1 year each; Total Maximum Contract Duration 5 Years.

Responses to this RFR must include:

• Company overview and relevant experience
• Facility location and capabilities
• Sample pickup/delivery schedule
• References from at least three current or recent clients
• Pricing structure (per pound/item or per load, as applicable)
• Proof of insurance and required certifications

Carry sufficient insurance, including general liability and workers’ compensation.

Contractors requesting accelerated payments must identify a Prompt Pay Discount on the PPD form and include it with their submission.

Only responsive proposals that meet the submission requirements will be evaluated, scored, and ranked by the evaluation team according to the evaluation criteria. [...] At least 25% of the total available evaluation points for this bid solicitation shall be allocated to the evaluation of the SDP Plan submissions.

All Bidders responding to this solicitation are required to make a significant financial commitment ("SDP Commitment") [...] The minimum acceptable Total SDP Commitment in response to this solicitation shall be 1%.