IMACS Master Systems Integrator RFR

The Metropolitan Airports Commission is seeking a Master Systems Integrator (MSI) that will be responsible for the scope of work provided in the documents for our Integrated Management and Control System (IMACS).

This RFR outlines the major systems and components comprising MAC’s IoT and Integrated Building Automation System topology. Anchored in the open-standard Niagara Framework, the upgraded IMACS platform will continue to support a secure and flexible environment for acquisition, integration, and service.

At time of publication there are approximately three hundred and twenty-one (321) Niagara Controllers (existing controller types vary) located throughout the MSP Campus.

The Master Systems Integrator (MSI) shall connect the airport stakeholders with their building control systems and provide useful, meaningful, and important information and control capabilities. The MSI is responsible for the integration of building control services such as HVAC, Life Safety, Electrical Distribution, Lighting Control, Security, various Cloud Services, Indoor Air Quality (IAQ) and other controlled assets as shown in the systems architecture. The MSI shall provide a unified database and graphical user interface tools by collaborating with the owner’s building control needs.

**Roles & Responsibilities:** Services include but are not limited to the following:

• Develop the software layer and will be responsible for integration, aggregation and communications to the building control systems.
• Standardize software tagging library, templates, and menu hierarchy system, develop strategy for long term template maintenance.
• Create and maintain graphical controls, monitors and dashboards.
• Configure alarm interface / controls, scheduling, and user management capabilities.
• Commission connected systems for usability and sustainability (all the software tools should be incorporated).
• Document software maintenance strategy and upgrade procedures.
• Configure and set up the Building Operations Center Console.

The MSI scope is primarily focused on software integration, configuration, and oversight. [...] The MSI shall provide comprehensive onboarding and training for MAC personnel, including system administrators, operators, and IT support staff. [...] The MSI shall offer post-implementation support for a minimum of 12 months, including bug fixes, performance tuning, and operational troubleshooting, with defined service level objectives (SLOs) for response and resolution times.

The MSI shall clearly define support tiers, responsibilities, and escalation protocols in a mutually agreed-upon Service Level Agreement (SLA) as part of contract finalization.

The system shall maintain a minimum 99.99% uptime in production, and 99% in staging and test environments.

The vendor shall submit all patches, updates, or hotfixes to MAC for review at least five (5) business days prior to planned deployment, or within the agreed-upon timeframe for emergency patches.