Emergency Call Center Annual Cleaning Issue

The City of Raleigh (COR) is soliciting proposals from one or more firm(s) with which to contract for the following services:

Cleaning of the 911 Center Console Workstations

Vacuum, using HEPA certified Eco friendly cleaning solutions, clean, and/or sanitize all reachable interior & exterior surfaces including counters attached, cavity shelves, mice, keyboard, monitors, beneath control desk, miscellaneous peripherals on desks – phones, printers, etc,

Inspect, repair, and report: Entire console for abnormalities, alignment and level of console desk, fans & control panels, doors/hinges, lights, loose screws and bolts, edge molding, fabric edges, duct arms, environmental controls.

Awarded Contractor shall provide services, all as set forth in this RFP and more particularly described in this Section 4.

Cleaning of the 911 Center Console Workstations

Vacuum, using HEPA certified Eco friendly cleaning solutions, clean, and/or sanitize all reachable interior & exterior surfaces including counters attached, cavity shelves, mice, keyboard, monitors, beneath control desk, miscellaneous peripherals on desks – phones, printers, etc,

Inspect, repair, and report: Entire console for abnormalities, alignment and level of console desk, fans & control panels, doors/hinges, lights, loose screws and bolts, edge molding, fabric edges, duct arms, environmental controls.

Ideal contractor will perform a detailed cleaning inside and out of consoles, check all parts of the console to ensure structural stability and make note of areas which may need repair. Clean all surfaces, the computers, monitors, and other peripherals. Ensure wires and other electrical connections are in good shape and alert staff of any issues noted. Re-fasten console leg, tighten screws or bolts on the console or chairs.

Ideally for the following number of consoles: 53 Main call center (subject to change).

Expected length of Service: 3-5 Business Days during business hours typically (8AM to 5pm) rotating stations to not disrupt call center obligations and work.

Performance Criteria:

• Must have performed the above, in 911/Public Safety Dispatch Centers, Minimum of three to five years experience preferred
• Provide a detailed inspection report following service
• Employees must have experience cleaning within a live 911 center, are sensitive to operational activities and will adjust to the needs of emergency dispatch
• All employees –background checks completed by employer
• All employees are Criminal Justice Information Services (CJIS) certified

Proposals must be enclosed in an envelope or package and clearly marked with the name of the submitting company, the RFP number and the RFP Title.

Proposers must submit:

• one (1) signed original;
• one (1) electronic version of the signed proposal and;
• three (3) copies of the signed proposal.

The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF) on a USB Flash Drive. Both hard copy and electronic versions must be received by the City on or before the RFP due date and time. Proposals received after the RFP due date and time will not be considered and will be returned unopened to the return address on the submission envelope or package.

In a separate sealed envelope provide a minimum of three (3) complete copies of the *Proposal Cost Form* and any additional itemized cost breakdown or price schedule.

The proposals received in response to this RFP will be evaluated and ranked by the evaluation committee in accordance with the process and evaluation criteria. Criteria weights: Corporate Background and Experience 20; Firm Financial Stability 20; Project Understanding 20; Project Approach 15; Team Firm Experience 10; Proposed Cost 15.

The details of the contract term and any options to renew or extend the contract, will be stated in the contract issued by the City.