RFP #27-22-DSS SECURITY OFFICER SERVICES

The purpose of this RFP is to identify companies who can provide armed security services at two county owned facilities during normal business hours and during any special events which require the facility to be opened after normal business hours.

Armed security officer services will be scheduled at the following specified locations:

• Cumberland County Department of Social Services, 1225 Ramsey Street, Fayetteville, NC 28301: 3 Armed Security Guards required at this location (with the possibility of increasing to 5 Armed Security Guards in the future), with one being a Supervisor.
• Cumberland County Family Resource Center, 103 Laketree Blvd., Spring Lake, NC 28390: 1 Armed Security Guard required at this location.

Duties of the Armed Security Service Officer:

• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points
• Monitor security compliance by all persons entering the agency at the customer entrance metal detectors
• Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
• Performs indoor and outdoor patrols
• Ensure the security, safety and well-being of all personnel, visitors and the premises
• Provide excellent customer service
• Respond to emergencies to provide necessary assistance to employees and customers
• Provides escorts to vehicles for customers and employees when needed
• Monitors meetings with volatile customers to ensure the safety of all parties involved
• At least 1 security wand must be provided by security company at each location.
• One preferably marked security vehicle to be present outside and to patrol the property at the Ramsey Street location only. Security vehicle shall be a standard sedan or compact SUV.

40 hours of work per guard will be required weekly, with availability for overtime as needed.

Hours subject to change due to Disaster Relief Efforts. Holidays are observed in accordance with the Cumberland County Holiday Schedule (Attachment I). There is no service requirement on these dates.

Contractor must be able to provide security services during disaster duty situations in which the Department of Social Services must be open to provide disaster relief assistance. There are no specific uniform requirements outside of professional security attire consistent throughout the workforce. Radios will be provided by DSS.

**Submission:** Proposals shall be physically delivered to the office address or e-mail addresses listed on or before **4:00 PM EST** on Monday, **December 14, 2026**. Submit one (1) signed, original executed proposal response, four (4) photocopies, and one (1) electronic copy on a flash drive. Clearly mark each package with: (1) Vendor name; (2) the RFP number; and (3) the due date. Email: VanessaHarris@ccdssnc.com, Cc: MichaelArredondo@ccdssnc.com.

**Evaluation:** All qualified proposals will be evaluated and award made based on considering the following criteria to result in an award most advantageous to the County:

| Criteria | Points |
| --- | --- |
| 1. Experience and Qualifications | 30 points |
| 2. Cost of Services | 25 points |
| 3. Project Organization (Management Plan) | 20 points |
| 4. Procedures/Reporting | 10 points |
| 5. References | 15 points |
| Total | 100 points |

RFP will be awarded based on best overall value method of award.

**Eligibility:** A minimum of 5 years experience providing armed and unarmed security officer services. Shall be licensed to offer and perform armed and unarmed security officer services in the State of North Carolina. A copy of this license must be provided with the RFP response.

**Contract term:** The Contract shall have an initial term of one (1) year, beginning on the date of contract award (the "Effective Date"). At the end of the Contract's current term, the COUNTY shall have the option, in its sole discretion, to renew the Contract on the same terms and conditions for up to a total of two additional one-year terms.