AI Field Assistants And Real-Time Emergency Platforms

The Dallas Fort Worth International Airport Board (herein called Airport) requests a Bid for an artificial intelligence (AI)-driven software platform that supports DFW Airport Fire & EMS personnel during emergency medical responses. The platform shall provide rapid access to agency protocols, operational guidance, hospital destination information, and clinical decision support in a mobile field environment, integrating multiple EMS tools into a single system to enhance efficiency, reduce cognitive workload, and improve clinical decision-making.

**Software Licensing:** The agreement shall provide licensing for the AI-driven software platform for the full duration of the contract term.

**System Implementation and Configuration:** The vendor shall perform all required system implementation, configuration, and setup activities necessary to ensure full operational readiness of the platform.

**Ongoing Updates, Enhancements, and Maintenance:** The vendor shall deliver continuous software updates, feature improvements, and scheduled maintenance to ensure the system remains current, secure, and fully functional throughout the contract period.

**Technical Support and Administrative Access:** The vendor shall furnish tiered technical support services, including 24/7 critical-issue response, standard troubleshooting assistance, and access to a help desk for user support. [...] The vendor shall provide user guides, training materials, and knowledge base resources.

**Operational Continuity:** The platform must remain fully functional and available throughout the entire contract term. The vendor shall maintain defined Service Level Agreements (SLAs) outlining uptime requirements, response and resolution timelines for critical issues, and key performance indicators (KPIs) that support Vendor Scorecard evaluation.

The proposed platform shall provide a mobile-first software solution designed specifically for EMS and fire service operations. The system must support conversational AI interaction, protocol guidance, hospital navigation support, medication dosing calculations, and post-incident training and review tools.

The system shall be deployable on smartphones and tablets used by field personnel and integrate with agency operational workflows.

Functional requirements

• AI-Driven Protocol Support: The system shall provide AI-enabled access to EMS clinical protocols and operational procedures.
• Integrated Hospital Navigation: The platform shall provide real-time hospital destination support.
• Medication and Drug Calculation Tools: The platform shall include medication support tools to assist with dosing calculations.
• Post-Incident Breakdown and Training Tools: The system shall provide tools to support quality improvement and training.
• Voice Interaction Capability: The platform should support hands-free operation.

Mobile deployment requirements

• Native mobile applications for Apple iOS, Android and Windows.
• Secure cloud-based architecture.
• Ability to operate in low-bandwidth environments.
• Secure login for users.

Implementation and support

Vendor shall provide:

• System setup and deployment assistance.
• Protocol configuration support.
• User onboarding and training.
• Technical support and system updates.
• Ongoing software maintenance.

**Submission:** Bids must be signed and submitted to the Airport's third-party website platform (dfwairport.bonfirehub.com). Unsigned or late bids will not be considered. Bids submitted by email or facsimile will not be considered. The Airport will not consider late bids under any circumstances.

Bidders must submit all questions or requests for clarification ONLY in writing and ONLY electronically through the third party website (dfwairport.bonfirehub.com). The Solicitation Number must be referenced in all correspondence pertaining to this solicitation.

**Best value:** If a Contract is awarded as a result of this Solicitation, it will be made by the Airport per Local Government Code 252, and in particular, Section 252.043 thereof, as the procedures related to "best value" will govern this procurement.

Best value evaluation criteria include compliance with the Scope of Work, transition requirements, management, compliance with Small Business Enterprise (SBE) goals or good faith efforts, and pricing and overall cost to the Airport.

Bids submitted shall be final and are not negotiable; therefore, Bidder must provide their best and final pricing in their bid response.

**Bonds and insurance:** If a Bid Bond is required, details will be included in the Special Provisions of this Solicitation. Proof of insurance must be submitted before a Contract can be executed and insurance coverage must remain in effect during the term of the Contract.

The Airport strongly encourages SBE (Small Business Enterprise) firms to participate in this solicitation.