RFP - Enterprise Work Order Management System

Herriman City (the "City") is requesting proposals ("Proposals") from qualified companies ("Proposers") to provide work order management system for the City (the "Services").

The Purpose of this Request for Proposal (RFP) is to solicit bids from qualified vendors to implement a robust, modern Enterprise Work Order Management System tightly integrated with a Geographic Information System (GIS).

The ideal solution will streamline field and office workflows, support comprehensive resource tracking (Equipment, Labor, Materials), interface seamlessly with several third-party enterprise applications, and offer offline mobile functionality.

Vendors must indicate their compliance and technical approach for each requirement outlined below.

Functional Requirements

• GIS Integration and Functionality: System must support bidirectional GIS integration to select assets and autofill multiple fields into a work order. [...] System must actively read from and write to the primary GIS database.
• Work Order System & Operations: Equipment, Labor, and Materials (ELM) Tracking, and Vendor Management. [...] Ability to change the work order type post-creation.
• Field Operations & Compliance: Native mobile applications or interfaces providing full offline functionality, allowing field workers to execute tasks without cellular service.
• Reporting & Dashboards: Ability to build customized dashboards for different departments featuring real-time charts, graphs, and KPIs.
• Data Conversion: Comprehensive data conversion protocols for select legacy data work orders. Current Work Order system is POB by Serviceaid using an SQL database
• Preventative Maintenance: Robust scheduling engine for recurring, preventative maintenance cycles based on time or asset thresholds.

Integration Requirements

The proposed solution must natively interface or provide verified API connections to the following core systems:

1. Bluestakes (811 Utility Locates)
2. LAMA Permitting System
3. SpryPoint Utility Billing
4. SCADA Control Data
5. Madison AI

One (1) electronic (PDF) copy of Responses are required to be submitted by email to Herriman City/Steven Brown. Proposals must be submitted no later than 5:00 p.m. MDT on **November 30, 2026**. Any response, modification, or amendment received after the due date and time is late. No late response, modification, or amendment will be accepted.

Proposals must include the following elements and be signed by an authorized representative of the Proposer:

• Introductory Letter, together with a signed Certification in the form of exhibit "B"
• Scope
• Cost
• References: at least three government agencies with which the Proposer has provided similar type of Services.

All Proposals received will be reviewed by a Review Panel. The Review Panel will score each category and sum up their sections to create total score of 100.

| Evaluation Criteria | Weight |
| --- | --- |
| GIS Integration and Functionality | 15% |
| Work Order System and Operations | 15% |
| System Flexibility & Customization | 15% |
| Field Operations & Compliance | 15% |
| Reporting and Dashboards | 15% |
| Integration Requirements | 15% |
| Cost and Schedule | 10% |

One or more Proposers may be invited to give demonstrations of their software.