RFQ - TOXICOLOGY LABORATORY INSTRUMENT PREVENTATIVE MAINTENANCE AND REPAIR SERVICES

The County of San Diego is seeking quotes from firms interested in providing Toxicology Laboratory Instrument Preventive Maintenance and Repair Services ("Offerors").

The San Diego County Department of the Medical Examiner (SDME) Toxicology Laboratory requires routine preventive maintenance (PM), repair services, and technical support for specialized toxicology laboratory instrumentation identified in *Attachment A – List of Toxicology Instruments*.

The County anticipates a contract term of an initial (base) period of one (1) year, with four (4) one-year option periods.

The Contractor shall provide all necessary labor, travel, supervision, technical expertise, tools, equipment, replacement parts, materials, and documentation required to maintain the listed instrumentation in proper operating condition. All services should be performed in accordance with manufacturer specifications, recommended maintenance procedures, and accepted industry standards.

• Contractor shall provide routine preventive maintenance (PM), repair services, inspections, troubleshooting, and technical support for all equipment identified in *Attachment A – List of Toxicology Instruments*.
• Within thirty (30) calendar days following contract award, Contractor shall provide the County Contracting Officer's Representative (COR) with a recommended preventive maintenance schedule for all toxicology instruments listed in Attachment A.
• Contractor shall provide as-needed repair services, including troubleshooting, diagnostic services, replacement of defective components, and operational testing, as necessary to restore equipment to proper operating condition.
• Contractor shall use only new Original Equipment Manufacturer (OEM) parts or equivalent approved by the County COR when performing preventive maintenance or repairs unless otherwise authorized in writing by the County COR.
• Contractor shall provide telephone and/or remote technical support during normal business hours.
• Contractor shall acknowledge requests for unscheduled maintenance within twenty-four (24) hours of notification by the County COR.
• Contractor shall have a qualified service technician onsite within forty-eight (48) hours of determining that onsite service is required, excluding weekends and County holidays, unless otherwise approved in writing by the County COR.
• Upon completion of each preventive maintenance service or as-needed repair service, Contractor shall provide the County COR with a written service report documenting the work performed.
• Contractor shall warrant all replacement parts furnished under this Contract against defects, failure, and poor workmanship for a period of not less than one (1) year from the date of installation.
• Contractor shall provide a one (1) year written labor warranty for all approved repair services performed under this Contract.

All services shall be performed during the County's normal business hours, Monday through Friday, between 7:00 a.m. and 5:00 p.m. Pacific Time, unless otherwise approved in advance by the County COR.

The County has posted this solicitation on its official BuyNet website at https://sdbuynet.sandiegocounty.gov/ . To see all information related to this RFQ, to submit Questions, and to receive notifications of updates, Offerors must select "Participate in RFx" for this solicitation in BuyNet.

Offeror must submit a complete original quote in accordance with the format provided in this solicitation to the County of San Diego, Department of Purchasing and Contracting, through **electronic upload to BuyNet** before the Date and Time listed in Schedule. Submit electronic quotes as files in .pdf format, except where specified otherwise. All quotes shall be signed with a handwritten signature by an authorized officer or employee of Offeror.

Evaluations may consider factors such as technical merit, experience, capacity, history of Offeror compliance, availability, price, and more to determine the quote(s) that provide the best value to the County.

Offeror's narrative response to these Submittal Requirements shall be no more than fifteen (15) pages, excluding supporting materials submitted as attachments.

Offeror may offer on any or all instruments listed within the sixteen (16) sections on the Payment Schedule. Prices are firm fixed for the term of this contract and cannot be increased at any time.

The County anticipates a contract term of an initial (base) period of one (1) year, with four (4) one-year option periods.