Cross connections and backflow

The City of Norwich Department of Public Utilities (NPU) requests proposals to perform all work necessary to schedule, inspect and re-inspect, test and re-test, collect data, communicate with customers, issue notices, maintain all supporting documentation, and create the State report for all appropriate water service connections within the Norwich Public Utilities service area for calendar years 2027 through 2033.

NPU is requesting proposals from certified inspectors/testers to perform all functions necessary to meet the inspection, testing, and reporting requirements of Section 19-13-B38a of the Regulations of Connecticut State Agencies (RCSA).

Detailed Description of Work

• Compile a list of all properties requiring inspecting and testing (NPU will provide)
• Schedule appointments, including before or after normal business hours for critical customers
• Maintain a means of direct communication for customers to schedule appointments
• Perform all inspections and device tests where private contracts are not in place and to retest/re-inspect as necessary (fire sprinkler device tests are performed under private contract to the property owner – reports must be issued to NPU or its designated representative for inclusion in the annual state report)
• QA/QC data check
• Receive test data from other contractors and incorporation into annual state report
• Issue reminder letters (NPU to provide templates)
• Issue compliance and violation letters (NPU to provide templates)
• Compile all data into State Report form (provide final draft to NPU for review by February 1) and make corrections as necessary
• Prepare weekly updates showing inspection and testing status and list of devices tested
• Provide NPU with any required cross connection software and license used by Respondent such that NPU has real-time data and a permanent record of all test data
• Provide monthly reports in Excel format for invoicing by NPU

**Submission:** All bids are to be submitted via the City of Norwich Procurement Portal. Bids will be opened on the Procurement website at 2:00 P.M. prevailing time on **November 16, 2026**.

Addenda, if any, will be posted on the website listed above.

No Bidder may withdraw its bid within sixty (60) days of the bid opening date.

**Term:** The initial contract period shall be for one (1) year, calendar year 2027. Subsequent three (3) year renewals, at the option of the City of Norwich, may be available for two (2) additional three (3) year periods (2028, 2029 and 2030) and (2031, 2032 and 2033). Total contract period, including options for renewals, shall not exceed seven (7) years.

**Evaluation:** Proposals will be evaluated by Norwich Public Utilities and the award shall be made on the basis of the most responsive qualified firm in the sole discretion of NPU. In addition to cost, the following criteria will be considered: competence to perform the services; ability to perform the services; past performance; narrative description of the approach and scope of work; personnel assigned to perform the tasks; services proposed under this proposal.

**Insurance:** The firm(s) whose proposal is accepted by Norwich Public Utilities will be required to furnish all insurance certificates in the amounts specified, within 5 days from the date of the notice of award.