RFP TH-2026-03 Managed IT Services

The Town of Tyrone, Georgia ("Town") is soliciting sealed proposals from qualified Managed Service Providers ("MSPs") to provide comprehensive information technology management, end-user support, cybersecurity, website management, Microsoft 365 administration, backup and recovery, and strategic technology services.

The Town does not maintain an internal information technology department. The selected provider will serve as the Town's primary technology partner and will be expected to provide reliable day-to-day support while proactively managing the Town's technology environment, cybersecurity posture, business continuity, and long-term technology needs.

The Town seeks a provider with demonstrated experience supporting local government environments, including law enforcement and systems subject to GCIC/CJIS requirements.

The selected provider shall furnish the personnel, expertise, systems, tools, and services necessary to manage and support the Town's technology environment. Equivalent or superior technologies may be proposed.

• Help Desk and End-User Support: Remote help desk support for Town personnel. 24x7x365 response for critical technology and cybersecurity incidents. Routine onsite support when remote support is impractical or unsuccessful.
• Monitoring and Infrastructure Management: Proactive monitoring, administration, maintenance, and support of applicable servers, workstations, laptops, network equipment, firewalls, wireless infrastructure, operating systems, and other Town-managed technology infrastructure.
• Microsoft 365 and Identity Management: Administration and support of Microsoft 365 licensing, Exchange/email, Entra ID, multifactor authentication, archiving, security services, and cloud data protection/backup.
• Vonage Business VOIP Phone Management: Administration and support of the Town's Vonage Business enterprise license. [...] Support of physical hardware devices currently including 36 Yealink SIP-T21P VOIP desk phones.
• Cybersecurity: Managed Endpoint Detection and Response (EDR). 24x7x365 security monitoring/Security Operations Center capability. Email security and spam filtering. Security incident detection and response.
• Backup, Recovery and Business Continuity: Monitor backup success and failures. Periodically test restoration capabilities. Maintain documented recovery procedures for critical Town systems.
• Police, Court and GCIC/CJIS Support: The provider must be capable of supporting the Town's Police Department and Municipal Court technology environments.
• Website Management and Support: If a new vendor is selected, the website will need to be transferred to a new host with minimal downtime. Proposers who cannot facilitate this transfer must make that clear in their proposal.
• Strategic Technology Services: Technology planning. Equipment lifecycle and replacement planning. Budget planning.
• Optional Technology Modernization Projects: These projects are optional, are not part of the base managed services fee, and will require separate Town approval.

**Submission:** The proposal (bid) must be submitted upon a flash drive with a pdf copy of the proposal (bid) plus one hard copy of the proposal and all supplemental documentation must be enclosed in a sealed envelope clearly titled, RFP # TH-2026-03 Request for Proposals for Managed Information Technology & Cybersecurity Services and delivered to the address below.

Hand delivered copies may be delivered to the above address ONLY between the hours of 8:00 a.m. and 5:00 p.m. ET, Monday through Friday, excluding holidays observed by the Town of Tyrone.

Proposals should not exceed 20 pages, excluding pricing, required forms, resumes, and supplemental technical documentation specifically requested by the Town.

**Evaluation:** The Town intends to make a best-value selection based upon the following criteria:

| Criterion | Points |
| --- | --- |
| Cost | 35 |
| Technical Approach & Proposed Services | 20 |
| Qualifications & Municipal/Public-Safety Experience | 15 |
| Cybersecurity & GCIC/CJIS Capabilities | 15 |
| Service Model, Staffing & Responsiveness | 10 |
| References & Transition Plan | 5 |
| TOTAL | 100 |

The Town anticipates an initial two-year contract, with an optional one-year renewal at the sole option of the Town.

The Town anticipates requiring Commercial General Liability, Automobile Liability, Workers' Compensation, Professional/Technology Errors & Omissions, and Cyber Liability insurance. Final limits will be established in the contract documents.