CPOR - Network Field Support & Provisioning 5766

The Board of Education of the City of Chicago (“Board,” “District,” or “CPS”) seeks qualified Respondents to provide Network Field Support Provisioning and related professional services in support of the District’s technology operations, infrastructure projects, and strategic initiatives.

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CPS requires additional field-service capacity to supplement internal resources and support network provisioning, break/fix services, equipment installation and decommissioning, infrastructure upgrades, emergency response, and defined project engagements. Services may support ITS operations, ancillary initiatives, Safety and Security projects, Capital Improvement projects, school openings, and other authorized District initiatives.

This solicitation will establish an as-needed source of qualified field labor, project support, and technical subject matter expertise. CPS does not guarantee a minimum volume of work.

The selected vendor shall provide labor, supervision, equipment, documentation, and project coordination for the following services, as authorized by CPS through task orders, statements of work, purchase orders, or ServiceNow assignments:

• Network Field Provisioning and Installation: Survey MDF, IDF, equipment room, pathway, power, grounding, rack space, and site-readiness conditions. Stage, configure as directed, asset-tag, transport, install, label, patch, test, and validate switches, routers, firewalls, wireless access points, controllers, UPS devices, and related network hardware. Provide bucket trucks, lifts, ladders, fall-protection equipment, traffic controls, and qualified operators when work requires elevated or exterior access.
• Decommissioning and Asset Disposition Support: Safely power down, disconnect, remove, inventory, package, and stage obsolete or replaced network and supporting infrastructure. Maintain chain of custody and provide serial number, asset tag, location, condition, and disposition documentation in the CPS-designated system.
• Cabling, Testing, and Repair: Test, trace, label, troubleshoot, repair, and certify copper and fiber cabling supporting CPS network devices. Submit test results, photographs, redlines, and updated as-built documentation at completion.
• Project and Emergency Field Support: Support multi-site deployments, school openings, relocations, network refreshes, WAN/LAN/WLAN upgrades, Safety and Security technology work, and Capital Improvement projects. Provide scheduled cutover, after-hours, weekend, holiday, and emergency support when requested by CPS.
• On-Demand Subject Matter Experts: Provide qualified subject matter experts (SMEs) on an as-needed, remote or on-site basis for network architecture, routing and switching, wireless, firewalls, fiber and outside plant, data-center networking, UPS/power integration, automation, and ServiceNow workflow support. No SME work may begin without written CPS authorization.

Deliverables

• Contract kickoff, escalation matrix, staffing plan, union/trade documentation, safety plan, rate card, and ServiceNow onboarding: within ten (10) business days after notice to proceed.
• Daily field report: entered in ServiceNow by the end of each workday. Final closeout package: within two (2) business days after field completion, unless CPS approves otherwise.
• Quarterly business review: delivered within fifteen (15) calendar days after each calendar quarter.

**Performance Period:** January 1, 2027 to December 31, 2027. Option to Renew: 3. CPOR standard terms are 12 months original term, with no more than 3 options to renew for 1 year each.

**Submittal Documents Checklist** (submit the following documents with your Quote). All documents must be dated and / or signed within the last year:

• This document, completed and signed
• *MBE/WBE Compliance Affidavit* (**required** if total compensation exceeds $75,000)
• *Contractor’s Disclosure Form (CDF)*
• Tax Form W-9
• Certificate of Good Standing (COGS)
• Insurance Certificate (evidence of current coverage)

**MBE/WBE Goals:** MBE: 30%, WBE: 7%.

Rates shall remain firm for the initial contract year; any renewal adjustment must be stated in the proposal and approved in writing by CPS. Any blank or omitted price will be treated as included at no additional charge.

CPS may assess liquidated damages, including $500 per crew, per occurrence for a crew no-show or cancellation without at least one (1) business day of CPS-approved notice, and $250 per crew, per occurrence for failure to arrive ready to work at the authorized start time.

Vendor shall attach written acceptance of the liquidated-damages/service-credit schedule and CPS right-to-hire provision, and three references for comparable work.