Data Center Heating and Cooling

The Maryland Department of Human Services (DHS), Office of Technology for Human Services (OTHS), is issuing this Small Business Reserve (SBR) designated solicitation to procure comprehensive semi-annual preventive maintenance, routine battery inspection, and 24/7/365 emergency field service (guaranteed 4-hour on-site arrival SLA) for data center power and precision mechanical cooling infrastructure at 25 S. Charles St., Baltimore, MD.

Covered equipment includes Liebert EXM 100kVA UPS systems, battery cabinets, Vertiv Geist PDUs, Liebert CRV precision cooling units, and drycoolers/glycol pump systems.

This procurement is restricted exclusively to certified Maryland Small Business Reserve (SBR) vendors.

The Contractor shall provide comprehensive semi-annual preventive maintenance, routine inspections, and around-the-clock emergency field dispatch to guarantee 100% continuous operational uptime for the DHS Data Center.

The Contractor shall conduct two (2) comprehensive, scheduled preventive maintenance inspections per year during Normal State Business Hours (Monday through Friday, 8:00 AM to 5:00 PM), spaced approximately six (6) months apart. Maintenance tasks include, but are not limited to:

• UPS & Electrical Infrastructure: Diagnostic review of system logs; calibration of metering and monitoring displays; thermal infrared scanning of internal electrical connections, circuit breakers, and busbars; functional testing of static switches, inverter circuitry, and manual bypass systems; operational testing of all 14 Geist PDUs.
• Battery System & Health Allowance: Visual inspection of all battery jars for leakage, swelling, or terminal corrosion; measurement and recording of individual jar internal cell resistance, float voltage, and conductance; cleaning and retorquing of inter-tier and terminal connections; application of anti-corrosion grease. The Contract incorporates an annual allowance for the replacement and environmentally compliant recycling of up to ten percent (10%) of deteriorating battery jars as identified during testing.
• Precision Cooling Units (CRV): Inspection, cleaning, and chemical washing of cooling coils; inspection and testing of condensate drain pans, pumps, and float switches; inspection of variable-speed EC fans, motors, and bearings; inspection of precision expansion valves, refrigerant piping, and pressure sensors; verification of microprocessors and temperature/humidity setpoints; replacement of air filters.
• Garage Drycoolers & Glycol Pumping Package: Inspection and balancing of drycooler fans, drive motors, and electrical contacts; chemical and freeze protection testing of closed-loop glycol solution (maintaining minimum -20 deg F burst protection); inspection and mechanical testing of dual pump alternation controls, seals, pressure relief valves, and expansion tanks; inspection for fluid leaks.
• Reporting: A comprehensive written Field Service Report detailing operating parameters, baseline measurements, component conditions, and recommended remediation shall be submitted to the DHS Contract Monitor within five (5) business days following each inspection.

**24/7/365 Emergency Telephone Support:** Contractor shall maintain an active emergency dispatch desk accessible 24 hours per day, 7 days per week, 365 days per year. Emergency phone calls must be returned by a qualified diagnostic technician within fifteen (15) minutes.

**4-Hour On-Site Arrival SLA:** For any critical operational outage, system alarm, loss of redundancy, or environmental failure affecting the Data Center, the Contractor shall have a qualified technician arrive on-site at 25 S. Charles Street within four (4) hours of initial notice from DHS.

**Bids must be submitted electronically** via the DHS ePACE / OpenGov portal under Project ID 320443 and cross-referenced with eMMA Solicitation BPM059482 no later than Tuesday, December 1, 2026 at 3:00 PM Local Time (EST). Late submissions will be rejected.

Firm-Fixed-Price Contract awarded to the responsive and responsible certified SBR Bidder submitting the lowest Total Bid Price (COMAR 21.05.02 & COMAR 21.11.01).

One (1) Year Base Period (January 30, 2027 through January 29, 2028). No renewal option terms.

In the event the Contractor fails to have a qualified technician arrive on-site within four (4) hours following emergency notification, the State shall assess liquidated damages of **$250.00** per hour for each hour (or fraction thereof) of delay beyond the 4-hour window, deductible from pending invoices.

The physical equipment walkthrough of the 12th-floor Data Center and 8th-floor Parking Garage will be conducted immediately during this session. Potential Bidders must RSVP to the Procurement Officer via email at least 48 hours in advance for security badge pre-clearance.

Receipt of Addendum No. 1 must be acknowledged through the portal confirmation prompt.