After-Hours Emergency Veterinary Medical Services

The City of Dallas (the “City”) is soliciting proposals to establish a 3 year with two one-year renewal option Indefinite Delivery/Indefinite Quantity (ID/IQ) service price agreement for emergency veterinary medical services for sick, injured, and compromised animals to be utilized by the Department of Dallas Animal Services (DAS). An ID/IQ contract is established when quantities and/or delivery schedules cannot be determined. Services will be ordered on an as-needed basis during the term of this contract.

The City of Dallas is seeking proposals from qualified veterinary providers to deliver emergency veterinary medical services for sick, injured, and compromised animals when care exceeds internal agency capabilities. The scope of services encompasses emergency intake, triage, rapid assessment, stabilization, diagnostic testing, emergency surgical interventions, post-operative care, short-term hospitalization, and continuous critical care. The selected provider will operate a veterinary facility located within a maximum geographic driving radius that is within 50-mile of the Dallas Animal Services Shelter, located at 1818 N Westmoreland, Dallas TX 75212, to ensure rapid response times, seamless transport coordination, and comprehensive medical documentation to support the health and welfare of animals under municipal care.

Specifications

Immediate emergency medical response and stabilization must be provided upon arrival for all animals presented by DAS, focusing on critical interventions such as advanced wound management, aggressive pain control protocols, respiratory support, and temporary fracture stabilization. [...]

Necessary diagnostic testing must be performed, including complete blood counts, serum chemistry panels, and targeted laboratory assays to support rapid clinical decision-making for compromised animals, alongside immediate diagnostic imaging services such as digital radiography and ultrasonography to evaluate trauma, fractures, and internal medical emergencies. [...]

Short-term hospitalization and 24/7 continuous patient monitoring are also provided for animals requiring intensive post-stabilization management and clinical observation. [...]

Complete medical records, comprehensive treatment summaries, and detailed discharge instructions must be delivered to the agency for every treated animal prior to or during final transport handoff, with all documentation transmitted via secure electronic formats to ensure continuity of care.

The Contractor shall staff appropriately licensed veterinarians and veterinary technicians trained in emergency and critical care and must maintain the equipment and facility capacity necessary to perform emergency stabilization, diagnostic imaging, laboratory testing, and surgical interventions on a 24/7 basis.

**Submission:** proposals are required to be submitted electronically using the City’s solicitation portal. The system will not accept submittals after the Submission Due Date and Time and hard copies are not permissible. All proposal documents can be obtained through the City’s solicitation portal at www.dallascityhall.bonfirehub.com.

Proposals will only be considered from Proposers who have been established in the business of providing emergency veterinary medical services for sick, injured, and compromised animals for a minimum of 5 years.

Evaluation criteria

• Facility Readiness & Operational Capacity: 35 Points
• Cost: 40 Points
• Developing Regional & Inclusive Vendor Enterprises (DRIVE) Plan: 20 Points
• Local Preference: 5 Points

The Contract or Agreement will be for an initial term of 3 years, with two one-year renewal option.

The successful contractor will be required to purchase, within fifteen (15) days of the award, and maintain during the term of the contract, insurance as described in Attachment B, and agrees to the indemnification agreement therein.