Countywide Emergency Alerting and Community Mass Notification System

Unified Fire Authority ("UFA") invites qualified vendors to submit proposals to provide, implement, host, maintain, and support a secure, reliable, and scalable countywide emergency alerting and community mass notification system. The system shall support Salt Lake County and participating municipalities, public safety agencies, special service districts, and other eligible public entities that elect to participate under the resulting contract.

Salt Lake County contracts with Unified Fire Authority (UFA) to administer and support the County’s Emergency Management program on its behalf. [...] UFA will administer this procurement and serve as the primary point of contact for solicitation activities, vendor communications, contract administration, implementation coordination, and ongoing contractor oversight.

The UFA seeks a common platform to deliver geographically targeted public warnings, emergency notifications, and protective-action instructions in a timely manner.

The Offeror shall provide a countywide emergency alerting and community mass notification system.

**Required** capabilities shall include authorized integration with the Federal Emergency Management Agency’s (FEMA) Integrated Public Alert and Warning System (IPAWS), opt-in community notifications, two-way communications, multichannel message delivery, multilingual capabilities, geographic targeting, alert-status tracking, and coordinated administration across participating jurisdictions.

The Contractor shall provide a hosted, browser-accessible emergency alerting platform and all associated licensing, configuration, implementation, data migration, integration, training, documentation, maintenance, upgrades, technical support, and offboarding assistance.

Scope sections

• General
• Qualifications
• Required platform
• Countywide and multi-jurisdiction administration
• IPAWS integration and FEMA alignment – **mandatory**
• Opt-in community alerting and public registration
• Multi-channel notification delivery
• Two-way communication and recipient response
• Geofencing and targeted messaging
• Multilingual and accessible communications
• Alert status, delivery tracking, and reporting
• Data import, synchronization, and management
• Training, drills, exercises, and practice environment
• Preplans, message templates, and activation request workflow
• System architecture, dialing infrastructure, reliability, and security
• Integration and interoperability
• Vendor-supported onboarding, training, and technical support
• Staggered jurisdiction enrollment and contract transition

The proposed platform must support integrated Reverse 911 (emergency telephone notification) capabilities, allowing authorized 911 dispatch centers to initiate, manage, and distribute geographically targeted emergency notifications using the same platform as the County public alerting system.

Include routine software updates, maintenance, and security patches in the recurring license fee unless separately identified in the price proposal.

**Submission method:** UFA allows for quotations to be submitted electronically. Electronic quotations should be submitted through a secure mailbox at Bonfire (U3P) https://utah.bonfirehub.com/portal/?tab=openOpportunities until the date and time as indicated in this document. The submission of attachments containing embedded documents is prohibited.

**Submission Deadline:** Thursday, December 3, 2026 10:00 AM (MST). Proposals received after the deadline will not be considered.

Sign and return the *Proposal Response Cover Sheet* (ATTACHMENT 1). The form must be signed by a company representative authorized to bind the Offeror contractually.

Evaluation criteria

| Evaluation category | Points |
| --- | --- |
| System capabilities and functional fit | 30% |
| Pricing and total cost of ownership | 25% |
| Fiscal approach and multi-jurisdiction cost model | 25% |
| Implementation, onboarding, training, and support | 20% |
| TOTAL | 100 |

By submitting a proposal in response to this Request, Offeror agrees that any proposal it submits may be accepted by UFA at any time within ninety (90) days from the date of submission deadline.

Correspondence between suggested Offerors and UFA must be in written format.