RFP, Managed IT Services Provider, #26-004

The City of Powder Springs is soliciting sealed proposals from qualified professional IT firms to provide recurring monthly managed IT services for the city. The selected vendor must demonstrate the ability to provide a full suite of network and IT services with an emphasis on robust cybersecurity solutions aligned with the City's operational requirements and security objectives.

The City requires a comprehensive managed IT and security services solution, including network infrastructure and hardware updates, to ensure optimal performance, protection against evolving cybersecurity threats, and ongoing testing to maintain Cybersecurity Liability Insurance compliance.

The selected provider will oversee and manage the City's IT network and functions. The following services represent the minimum required support services:

• Comprehensive trouble ticketing (average ~1,200 tickets annually) system with business-hours help desk and after-hours support.
• Unlimited remote and onsite (when needed) support, including emergency response
• Data encryption across systems and endpoints
• Document management and automatic offsite data transfer with backup monitoring
• Business Continuity and Disaster Recovery (BCDR) capabilities
• 24x7 Security Information and Event Management (SIEM) monitoring with expert response team
• Security incident response including isolation, remediation, recovery, and Cyber Incident Response Plan (CIRP) maintenance
• Remote monitoring and management suite licensing and hosting
• Anti-malware and anti-ransomware protection with dark web monitoring
• Managed endpoint prevention, detection, response, and remediation (EDR)
• Managed endpoint domain name security
• Support and maintenance of network drives [...]
• Microsoft workstation and server security patch management
• Support for third-party software programs
• Secure remote access agent or VPN capabilities
• Security awareness training tools and phishing simulation campaigns
• Microsoft 365 licensing with password management and multi-factor authentication (MFA)
• Managed backup and archiving of Microsoft 365 emails/data with retrieval capabilities for Open Records Act requests
• Firewall management and monitoring
• Switch management and monitoring
• Server management and monitoring
• Wireless LAN controller management and monitoring
• Managed wireless access point services
• Workstation IT management agent deployment and monitoring
• CJIS compliant and capable to handle CJIS environments.

**AI:** Provide AI advisory, planning, implementation, and governance services to help the organization adopt AI securely, responsibly, and effectively.

Security:

• 24 x 7 Security Information and Event Monitoring
• 24 x 7 US-based Security Operations Center
• 24 x 7 Security Expert Team on Standby
• Ongoing administration and management of all cyber tools / services

**Sealed proposals** shall be submitted to The City of Powder Springs, 4483 Pineview Drive, Powder Springs, Georgia 30127, to the attention of Candyce James, City Clerk, by no later than **12:00 noon EST on Wednesday, November 11, 2026**. No proposals will be accepted after the 12:00 noon deadline.

Vendors shall submit an original and three (3) copies of the proposal along with an electronic copy.

Cost will be an objective factor with points assigned using a formula that measures each cost proposal against the lowest compliant cost. (lowest cost receives the maximum available points)

Proposals will be evaluated based on: Company overview/background and relevant experience with government entities (15%); Technical capability and completeness of solution; Responsiveness and support model (30%); Cybersecurity strength and compliance alignment (25%); Cost-effectiveness and value (20%); References and past performance (15%).

Insurance minimums: Worker's Compensation Liability min: **$1,000,000**. Commercial General Liability: each occurrence $1,000,000; general aggregate $2,000,000. Umbrella Liability: each occurrence $5,000,000; aggregate $5,000,000.

All costs shall remain firm for a minimum of one (1 year) from the date of contract award. The City, at its discretion, may extend the agreement for up to four (4) additional periods of one (1) year each if agreeable to both parties.