Digital Engagement and Communication Platform

The City of Charlotte is seeking a qualified vendor to provide an Digital Engagement and Communication Platform. The selected vendor will provide a complete digital engagement and communications solution, including applicable software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance and upgrades.

The platform will support community, customer, employee and organizational initiatives. Representative uses include recurring newsletters and multi-channel communications; public information campaigns; project webpages and digital engagement spaces; surveys and feedback; meetings and events; stakeholder and audience management; and multi-phase initiatives involving online and in-person participation.

Proposals must be submitted electronically through the Procurement Portal (https://charlottenc.bonfirehub.com) on or before the Due Date in order to be accepted.

If you plan to submit a Proposal, you must submit all required documents and respond to all questions within the Procurement Portal for the RFP. Any exceptions to the Sample Contract must be uploaded in Word format (with redlines/tracked changes) or, alternatively, submit an "Exceptions Form."

If awarded a contract, your company will be required to provide an insurance certificate(s) that meet or exceed the requirements set forth in the Sample Contract.

Evaluation

The Evaluation Committee will assess each Proposal and conduct evaluation activities with Companies. Shortlisted companies will present virtually to the Evaluation Team. The number and extent of any exceptions and proposed additions to the Sample Terms will be one of the City's evaluation criteria.

The name of the apparent successful Company will be submitted to the Council for final approval of award.